Global Hardware Reliability Engineer, Service

Full-time - Mid Level

Hybrid - Tucson, AZ

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The purpose of the Global Hardware Reliability Engineer role is to work with Product Development Hardware Engineers and Regional Hardware Repair facilities to ensure the efficiency and optimal performance of Hexagon hardware solutions across all of Hexagon's solution portfolios. The Global Hardware Reliability Engineer will deliver competency training on the hardware support, testing, deployment, and repair of Hexagon's solutions to regional representatives across the globe with the intent of ensuring the success, efficiency, and scalability of Hexagon solutions.

Responsibilities

• Acquire and maintain expert knowledge of Hexagon's Hardware solutions across all solution portfolios (Operations, Safety, Underground, and Autonomous).
• Be the channel between Product Development Hardware teams and Regional Hardware Support & Maintenance teams responsible for collecting information from the regions and communicating the data to development.
• Provide second-level support to regional Services and Support teams addressing the support and deployment of Hexagon hardware solutions.
• Assist regions with the delivery and training of solutions for first in region or new hardware solution deployments.
• Address and resolve hardware issues escalated to the Global Support Team.
• Knowledge sharing and training of regional support deployment and repair technicians/engineers regarding product functionality, new features, and new releases.
• Collaborate with Product Development and New Product Introduction in the technical validation of new hardware updates and releases.
• Assist in the organization and execution of test, maintenance, and repair plans both internally and with the regions in the field.
• Update technical documentation (installation, maintenance, troubleshooting, etc.) for the product as needed.
• Collaborate with customer success teams, product teams, and other teams as needed providing technical expertise in the scope and usage of Hexagon's hardware solutions.

Requirements

• Associate (2-year) Degree in technology, engineering technology, or a related field.
• Experience in the testing troubleshooting, diagnosis, and repair of hardware components built for rugged environments.
• Minimum of 5 years' experience working with technology (GPS, communication, and/or radio transmission).
• Minimum of 5 years' experience working in a workshop with the ability to work in the field if required.
• Fluency in English.
• Exceptional interpersonal skills and the ability to work within diverse and dynamic environments.
• Ability to coach and passion to see others achieve their full potential.
• Microsoft Office package - intermediate.
• High levels of written, oral and electronic communication skills.
• High level of planning, organizational and self-management skills.

Nice-to-haves

• Bachelor (4-year) Degree in technology, engineering technology, or a related field.
• Bilingual (English, Spanish and/or Portuguese).
• Previous experience working with remote teams.
• Minimum of 10 years' experience in similar role.
• Ability to obtain a driver's license.
• Ability to pass background, police check, drug and alcohol screening, and full mine site medical.