Global Payroll Specialist

$62,400 - $81,120/Yr

CTG - Rye Brook, NY

Full-time - Mid Level

Rye Brook, NY

Professional, Scientific, and Technical Services

About the position

CTG is seeking a Global Payroll Operations Specialist to manage and oversee payroll projects for clients in Rye Brook, NY. This role involves project management, service delivery, operational efficiency, and compliance, ensuring high-quality service standards and client satisfaction throughout the project lifecycle.

Responsibilities

• Develop and oversee project plans, timelines, and budgets for assigned service projects.
• Manage project scope, identifying potential risks and formulating mitigation strategies.
• Monitor project progress and adjust as necessary to ensure on-time delivery.
• Coordinate with internal stakeholders to ensure seamless project execution.
• Oversee quality control measures to ensure service standards are met throughout the project.
• Troubleshoot issues during service delivery, providing effective solutions to maintain client satisfaction.
• Communicate project updates and progress regularly to clients, addressing any concerns promptly.
• Conduct post-project reviews to gather feedback and identify areas for improvement.
• Identify opportunities to streamline processes and optimize service delivery.
• Implement cost-saving measures while maintaining quality standards.
• Analyze service data to identify trends and inform future project planning.
• Ensure adherence to all applicable regulations and industry standards.
• Proactively recommend and ensure the adoption of SOPs to manage risks associated with service delivery.

Requirements

• Demonstrated expertise in global payroll operations and transformation.
• Strong project management skills, including planning, budgeting, and resource allocation.
• Excellent written and verbal communication skills to interact effectively with clients, vendors, and internal stakeholders.
• Ability to troubleshoot issues and implement solutions effectively.
• Proven experience in managing complex projects in a global, transforming organization.
• Demonstrated success in achieving outcomes such as comprehensive automation and improved operational efficiency.
• Prior experience in service delivery, operational efficiency, compliance, and risk management.
• Bachelor's degree in Business, Finance, or a related field preferred.

Nice-to-haves

• Professional certifications in project management or payroll operations are a plus.