Global Sales Enablement & Operations Manager

About the position

The Sales Enablement and Operations team seeks a high energy, high potential individual to lead sales enablement and operations initiatives within a complex organization at a global scale. This role will also play a crucial role in optimizing our pre and post Sales processes and tools, focusing on the Corporate Education Partnerships business unit. The Global Sales Enablement & Operations Manager will be an essential part of a team that sits at the center of Discovery Education's mission and vision, with a focus on a career and workforce development strategy, while accelerating DE's competitive differentiation to districts through local workforce partnerships and high-demand careers content.

Responsibilities

• Act as the Sales Enablement lead for assigned teams, providing end to end enablement support from pre-sale to post-sale
• Assess needs of assigned teams to create and implement high-quality enablement plans (training initiatives and certification paths) that support KPI's and our North Stars
• Plan, build, deliver and measure the reach and impact of enablement plans tailored to the unique goals and needs of assigned regions and teams
• Lead a partner-centric approach to enablement through cross-functional collaboration with other teams dedicated to accelerating lead gen and pipeline conversion
• Lead the design, implementation, and delivery of online learning modules associated within our internal LMS (Lessonly) to include new products, product changes, sales skills, partner onboarding, and systems use
• Gather field intelligence to inform enablement plans and provide feedback to cross-functional departmental partners on messaging, positioning, and creative events and marketing campaigns
• Engage and inform stakeholders through ongoing communication of progress towards team-based enablement plans to leaders of the teams
• Continuously seek to improve the quality and efficiency of coaching and training initiatives through qualitative and quantitative metrics
• Maintain and communicate deep knowledge of all internal systems and how they support the sales cycle, including: Salesforce (CRM), Gainsight, Outreach, Highspot, Vidyard, Skedulo, Looker, and Marketo
• Communicate success of programs to leaders through both qualitative and quantitative data
• Assist in the development and ongoing improvements made in various tools including but not limited to Salesforce, CPQ, Outreach, HighSpot, SharePoint, and Seismic
• Troubleshoot, refine, and optimize Sales processes to enhance efficiency
• Maintain high levels of process efficiency and data quality
• Maintain pre and post Sales internal documentation in SharePoint
• Assist in performance tracking with report creation/iterations and dashboard creation in various tools
• Partner closely with different teams to align sales operations initiatives with overall business objectives and adhere to cross-functional collaboration to include working closely with the RevGen Leads that will oversee monthly revenue team meetings

Requirements

• Experienced enablement professional with in-depth understanding of sales and partner success enablement strategies, methodologies, and best practices, with a track record of successfully implementing and driving sales enablement initiatives
• 3+ years in a coaching, enablement, or training role with an additional 3+ years of experience in account management, project management, and/or sales role with a proven track record of territory management, consultative sales, and exceptional client relations
• Bachelor's degree or an equivalent combination of skills, training, and experience
• Ability to drive process mapping, continuous improvement, and change management, focused on process improvement for internal stakeholders
• Experienced enablement professional that has delivered world class programs and understands the importance of data-driven evaluation and program iteration
• Act as CRM, LMS, Microsoft Office Suite, and Sharepoint power user
• Legal right to work in the United States

Nice-to-haves

• Additional background in education is preferred
• Strong interpersonal, presentation, organizational and verbal/written communication skills, attention to detail and the ability to manage a diverse workload
• Suite of Microsoft Office, CRM/Salesforce preferred, Gainsight, Vidyard
• Strong ability to collaborate and align enablement initiatives with business goals and tangential initiatives led by departments focused on supporting the teams responsible for revenue generation and renewals
• Execute flawless Discovery Education demonstrations, presentations and consultations appropriate to developing the knowledge and capabilities of employees
• Possess expertise of existing educational and industry trends to increase employees' understanding and application within the field of educational technology
• Possess a thorough knowledge of the functional and educational aspects of Discovery Education's products and services
• Bring strong knowledge of sales training methodologies with creative and unique ways to practice and scale with partner-focused teams