Gold's Gym Assistant General Manager

About the position

Gold’s Gym is looking for an Assistant General Manager who will be responsible for all aspects related to membership sales, while overseeing all facets of operations, front desk, sales, and kids club. The AGM acts as support to the General Manager and a production leader of the gym to ensure financial budgets are achieved. This role is a model of the company's values and culture, ensuring a friendly, clean, and safe environment that is engaging to our members, team members, and guests.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
• Hire, train, and develop sales, kids club, and housekeeping employees
• Maintain acceptable level of personal sales production
• Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
• Support management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
• Manage member feedback process
• Assist General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner
• Assist General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time
• Communicate and follow cash management procedures

Requirements

• High School diploma with 3 years professional experience; College degree preferred
• Fitness industry experience preferred but not required
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Entrepreneurial spirit with open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor

Benefits

• FREE gym membership (attend classes for free too)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• Verizon Wireless Phone Discount
• 20% Retail/Concessions Discount