About the position
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.
Responsibilities
- Lead delivery of on-going maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements
- Contribute to the development of implementation plans for dealing with complex requests for change
- Review new product support documentation and design release packages for solutions
- Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
- Oversee preliminary reviews for new environments and the adaption of findings to existing environments, including capacity and performance management recommendations
- Develop internal control standards and contribute to the development of procedures
- Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are properly managed and maintained
- Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours
- Maintain support for containerized implementations
- Maintain compliance of information security policies and compliance policies of NIST such as FIPS, implementing DISA STIG controls, and 800 series publication's applications
Requirements
- Bachelor's degree in Computer Science, IT, Mathematics, or related field or relevant experience
- 5-7 years of relevant work experience
- Significant experience in either a support engineering role, or similar
- Experience in Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic Apps
- Knowledge of SIPR (Secret Internet Protocol Router Network) and NIPR (Non-Classified Internet Protocol Router Network) secure communication networks
- Proven experience in customer facing roles
- Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
- Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
- Excellent analytical and communication skills (verbal and written)
- Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
- Ability to work in a team environment with in a high performing team
- Flexibility to work weekends or afterhours as needed
- ITIL Foundation Certification and other technology certifications are very beneficial
- Ability to configure, update, diagnose and execute CICD pipelines
- Knowledge and experience with Power Platform, Dataverse, and Power Apps capabilities, including configuration and workflow troubleshooting
- Ability to obtain and maintain Top Secret Security Clearance level
Nice-to-haves
- Experience working in a diverse fast paced environment in collaboration with other technical teams
- Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operation
- Detail-oriented, well-organized with ability to translate & communicate complex and abstract issues
- Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure
- Experience working Agile/Scrum environment preferred
- Experience utilizing automated solutions with Azure Devops as the orchestrator of choice would be a plus
- Experience with Azure Log Analytics Workspace
- Experience with Azure Secret
- Experience with JWICS (Joint Worldwide Intelligence Communications System)
Benefits
- Comprehensive compensation and benefits package
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
- Continuous learning opportunities
- Tools and flexibility to make a meaningful impact
- Insights, coaching and confidence to be a leader
- Diverse and inclusive culture
