Guest Service Manager

$35,000 - $45,000/Yr

TownePlace Suites Estero, FL - Estero, FL

Full-time - Mid Level

Estero, FL

About the position

The Guest Service Manager at TownePlace Suites by Marriott in Estero, FL, is responsible for overseeing front desk operations, ensuring exceptional guest service, and managing staff schedules. This role requires a proactive approach to guest inquiries and complaints, maintaining accurate records, and collaborating with other departments to enhance guest experiences. The manager will also be responsible for training staff and managing the budget for front desk operations.

Responsibilities

• Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
• Supervise the front desk staff, managing schedules and ensuring that all administrative tasks are completed accurately and efficiently
• Respond to guest inquiries and complaints in a timely and professional manner
• Maintain accurate records of guest information and reservations
• Ensure that the front desk area is clean, organized, and well-stocked with supplies
• Train new front desk staff members and provide ongoing training and support to existing staff
• Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
• Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

Requirements

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays