Guest Service Representative

$27,040 - $29,120/Yr

Park Hotels & Resorts - Lubbock, TX

Full-time

Lubbock, TX

Accommodation

About the position

The Guest Service Representative at Hilton Garden Inn Lubbock is responsible for providing a pleasant and efficient experience for guests during check-in and check-out. This role involves a variety of tasks aimed at ensuring guest satisfaction and maintaining hotel operations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions to the Bell person or directly to guests.
• Answer inquiries regarding hotel services, registration, and local attractions.
• Keep records of room availability and guests' accounts.
• Make, confirm, and cancel reservations for guests.
• Compute bills, collect payments, and make change for guests.
• Post charges for room, food, liquor, or telephone services.
• Sort and rack incoming mail and messages; transmit and receive messages using communication equipment.
• Understand and enforce hotel credit policies; account for cash and make deposits according to policies.
• Initiate friendly greetings to guests.
• In a lead capacity, take responsibility for assigned employees in the absence of the Supervisor, assign work, and ensure proper performance.
• Make reservations for restaurants, transportation, or entertainment for guests; manage guests' valuables in hotel safe.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.