Guest Services Representative/Night Audit Part-Time

$35,360 - $37,440/Yr

My Place Hotels Of America, Llc. - Portland, OR

Part-time - Entry Level

Portland, OR

Accommodation

About the position

The Night Auditor at My Place Hotel is a vital role responsible for ensuring a welcoming experience for guests during the night shift. This position involves managing guest services, handling reservations, and performing night audit tasks while maintaining safety and cleanliness in the hotel environment.

Responsibilities

• Provide a warm, welcoming experience for all guests.
• Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions.
• Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork.
• Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Take on additional responsibilities as needed and be on call for any hotel requirements.

Requirements

• Positive, customer-focused attitude with a friendly demeanor.
• Basic computer skills, including proficiency in Microsoft Office and other basic applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously with strong organizational skills.
• Dependability and professionalism in work.
• Attention to detail, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $17.00-$18.00 hourly
• Monthly Bonus Potential
• Flexible Scheduling: 11pm-7am
• Direct Deposit
• Cross-Training
• Growth Potential