Head of Product Management, Growth (Mailchimp)

Intuit - Mountain View, CA

Full-time - Senior

Mountain View, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Mailchimp is seeking a Head of Product Management for Growth to lead product-led growth initiatives, focusing on customer acquisition and lifecycle strategies. This role involves optimizing the customer journey from demand generation to onboarding and subscriptions, ensuring a seamless experience that drives value for small and mid-market businesses. The position requires a hands-on leader who can inspire and manage a team of product managers, fostering a culture of accountability and continuous improvement.

Responsibilities

• Drive a comprehensive strategy for product-led growth and customer acquisition.
• Optimize the customer journey from initial demand generation through onboarding and subscriptions.
• Lead a team of product managers and managers of product managers.
• Establish a vision and practices for a high-performing growth team.
• Identify significant customer-focused product opportunities that drive business growth.
• Align C-suite and senior executives on growth vision and trade-offs across objectives.
• Implement a hypothesis-driven design approach for experimentation.
• Create systems for consistent velocity and improvement within the team.
• Define and execute Mailchimp's global product-led growth strategy.
• Build a hyper-personalized user experience for diverse customer needs.
• Identify opportunities to optimize customer lifecycle and cross-sell initiatives.
• Work with analytics to define an experimentation and measurement strategy.
• Drive prioritization and investment decisions for product vision and roadmaps.
• Build and lead a team of 12+ product managers, promoting a culture of accountability and empathy.

Requirements

• 10+ years of experience in product-led growth and product leadership roles in marketing-technology or consumer-focused tech companies.
• Proven track record of scaling companies and managing teams of leaders and individual contributors.
• Ability to attract and retain top talent.
• Strong leadership skills to motivate teams through change and ambiguity.
• Experience in hiring, developing, and retaining world-class product managers.
• Analytical and data-driven mindset for product decision-making.
• Customer-obsessed with a focus on advocacy for customer needs.
• Experience in full product lifecycle management and integrating customer feedback.

Nice-to-haves

• MBA preferred.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Flexible work hours and remote work options.
• Professional development opportunities and continued education support.