This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

University of California - San Francisco, CA

posted 2 months ago

Full-time - Entry Level
Hybrid - San Francisco, CA
Educational Services

About the position

The Health Care Navigator at UCSF plays a crucial role in supporting patients and their families as they navigate complex healthcare environments. This position focuses on enhancing patient satisfaction, improving care outcomes, and facilitating access to healthcare services. The role is primarily remote with occasional on-site presence and is part of the Population Health Outreach Team, which aims to improve care quality and fulfill accountable care contracts.

Responsibilities

  • Guide patients through healthcare processes and provide resources to address their specific needs.
  • Foster relationships with high-risk patients and coordinate care during transitions across healthcare settings.
  • Collaborate with multi-disciplinary teams to ensure effective care planning and communication.
  • Schedule appointments, provide reminders, and reinforce post-discharge plans.
  • Support quality improvement initiatives, tracking outcomes to meet Quality Incentive Program (QIP) metrics.
  • Provide health education, support patients in setting goals, and reinforce treatment plans using motivational interviewing techniques.
  • Maintain accurate records in the medical system and recommend improvements to operational workflows.

Requirements

  • BA/BS degree with 2+ years in healthcare or equivalent experience (e.g., EMT, health educator, social work).
  • Electronic Medical Record (EMR) Experience.
  • Strong interpersonal and customer service skills.
  • Proficiency with medical terminology and healthcare systems.
  • Ability to manage high call volumes and handle multiple tasks in a fast-paced environment.

Nice-to-haves

  • Knowledge of EPIC APeX systems and prior experience with quality improvement initiatives.
  • Experience working with older adults or populations with cognitive challenges.

Benefits

  • Comprehensive health insurance coverage.
  • Retirement savings plan options.
  • Paid holidays and vacation time.
  • Professional development opportunities.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service