Healthcare Admin Secretary

Fresenius - Carrboro, NC

Full-time

Carrboro, NC

Ambulatory Health Care Services

About the position

The position supports FMCNA's mission, vision, core values, and customer service philosophy while adhering to the FMCNA Compliance Program, including all regulatory and FMS policy requirements. The role involves providing diversified administrative and secretarial duties for the Manager and clinics within the region, promoting the goals and objectives of Renal Research Institute, LLC. The individual will be responsible for driving the FMS culture through values and customer service standards, ensuring outstanding service to all external and internal customers. This includes developing and maintaining effective relationships through timely communication and taking initiative to resolve customer service issues promptly. In terms of clinical and technical service, the position requires organizing patient charts to meet compliance regulations, performing various clinical, technical, and administrative tasks, and collecting data for research projects. Credentialing for all MDs and PAs in the region's RRI facilities is a key responsibility, along with maintaining current active status for all licenses. The role also involves gathering invoices and entering them into SAP for all RRI clinics, preparing month-end reports for billing, and managing protocol revisions. The individual may also develop reports and maintain records, documents, and policy manuals while coordinating special projects. The position also emphasizes business integrity, requiring an understanding of basic regulatory obligations and adherence to company policies to ensure compliance. Participation in performance improvement activities and maintaining patient and employee confidentiality are essential. The role includes educational and professional development responsibilities, such as participating in the development of other staff members and enhancing professional growth through in-service and educational programs. Effective communication and relationship-building are crucial, as the individual must demonstrate professionalism and courtesy in interactions with patients, families, and staff. The role may require performing additional duties as assigned, and the physical demands and work conditions will be representative of those necessary to perform the essential functions of the job, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Organize patient charts to meet compliance regulations for FMS.
• Perform clinical, technical, and administrative tasks as required.
• Collect data and information for research projects being conducted.
• Credential all MDs and PAs in RRI facilities in the region.
• Gather and maintain current active status for all MD and PA licenses.
• Track all licenses for RRI staff in the region.
• Gather invoices and enter them into SAP for all RRI clinics.
• Prepare month-end reports for billing in designated clinics.
• Type and distribute all protocol revisions when given.
• Conduct annual standing order reviews for all RRI clinics in the region.
• Collect and manipulate data to generate various reports for department, company, and regulatory agencies.
• Develop own reports as needed.
• Establish and maintain records, documents, files, and policy manuals.
• Coordinate and implement special projects using initiative and good judgment.
• Participate in the department's performance improvement activities.
• Maintain patient/employee confidentiality in the management of information.
• Participate in the development of other staff members and identify learning strengths and needs.
• Utilize learning resources for professional growth and development.
• Demonstrate a professional, courteous, and respectful attitude in dealing with patients and staff.
• Communicate department and hospital policy and procedures to staff.

Requirements

• High school diploma or equivalent; college degree preferred.
• Four to five years of secretarial and office experience.
• Computer literacy with proficiency in word processing and database software.
• Excellent communication skills and the ability to interact with all levels of management.