Healthcare Call Center Agent - Bilingual

Arkos Health - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

About the position

The Member Service Agent at Arkos Health is a bilingual (English/Spanish) role focused on facilitating care coordination for members through various omnichannel operations. This position is essential in providing high-quality, empathetic communication to enhance the healthcare experience and outcomes for members. The agent will perform non-clinical tasks, including scheduling, administering assessments, and supporting customer care initiatives, while ensuring compliance with healthcare guidelines.

Responsibilities

• Provide positive member interactions across all omnichannel operations.
• Explain services and obtain verbal consent when scheduling members for designated call campaigns.
• Coordinate and manage care coordination activities in accordance with contracted agreements of all health plans and referring providers.
• Initiate timely contact, confirm eligibility, document all member interactions, and schedule members via the company-appointed scheduling system in accordance with call center guidelines.
• Work independently from a remote location when necessary, utilizing company-provided telephonic systems and peripherals.
• Ensure compliance with Arkos Health and HIPAA guidelines.
• Perform other call center-related tasks as assigned.

Requirements

• High school diploma or GED required; some college or medical certification preferred.
• Previous call center and/or customer service experience preferred.
• Knowledge of medical terminology and member care preferred.
• Bilingual (Spanish-speaking) is required.
• Strong technical skills with Microsoft products, especially Excel.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Strong soft skills, including the ability to build rapport and match tone, pace, and timing.
• Self-motivation and ability to maintain a positive attitude while solving problems.

Nice-to-haves

• Weekend availability is preferred.

Benefits

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!