Peopletek - Bethesda, MD
posted 3 months ago
As a Client Success Manager at Peopletek, you will play a pivotal role in managing the approach to providing services and achieving program outcomes tailored to the needs of a select group of high-profile clients. This hybrid position allows you to work both from home and from our Bethesda, MD office. Your primary responsibility will be to ensure the general stewardship of clients and stakeholders, leveraging your expertise in workers' compensation programs, capabilities, practices, and processes to deliver exceptional service with a personal touch. In this role, you will be expected to develop a deep understanding of the healthcare industry, particularly in the context of workers' compensation. You will engage directly with clients, managing their accounts and ensuring that their needs are met efficiently and effectively. Your ability to build and maintain strategic long-term relationships with account stakeholders will be crucial in achieving growth and fulfilling long-term company objectives. You will lead client activities in accordance with contract requirements, ensuring that services are delivered on time and meet the highest quality standards. Your role will also involve collaborating with clinical management, team leaders, and other departments dedicated to the same key client accounts. This collaboration is essential to ensure that we meet our clients' evolving needs and objectives. You will be responsible for communicating progress on initiatives and outcomes to both internal and external stakeholders, maintaining accurate information in customer relationship management tools, and addressing any customer issues promptly. Ultimately, your goal will be to ensure the continued satisfaction and success of our clients by anticipating their needs and helping them achieve their program goals.