ServiceNowposted about 2 months ago
$162,600 - $284,600/Yr
Full-time • Senior
Santa Clara, CA

About the position

As the Healthcare, Life Sciences and Strategic Initiatives GTM - Program and Solution Senior Manager, you will lead solution strategy and activation for Healthcare & Life Sciences solutions, responsible for solution definition, solution design, solution delivery and scaling, and solution tracking. This role is crucial in ensuring that our Healthcare & Life Sciences solutions are successful.

Responsibilities

  • Drive end-to-end solution success across the organization, with expertise in Healthcare & Life Sciences industry for solution development and operational rigor to execute.
  • Drive cross-functional teams to align on and execute solution delivery.
  • Support strategic projects and planning for the GTM team, leveraging analytics to support analysis and recommendations.
  • Define the elements of a successful Industry solution and size of the prize, including addressable market, penetration, and flagship customers for key Healthcare and Life Sciences solutions.
  • Oversee program delivery for technical solution design and product integrations, including timelines, dependencies, risks.
  • Manage and support execution and deliverables of the solution, working closely with Industry GTM and other stakeholders.
  • Manage and support scaling of solutions across the organization, including support for successful solution enablement in the field.
  • Track and measure solution success.
  • Support business performance reviews and related annual, quarterly, and ad-hoc analytics and reporting.
  • Develop compelling recommendations, communicated in high-quality output & growth results.
  • Program manage across the team and work cross-functionally to structure initiatives and drive actionable results.
  • Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business.
  • Provide regular updates on the program to senior management stakeholders.

Requirements

  • 9+ years of work experience (or 7+ years with MBA or equivalent higher degree), preferably in management consulting, tech strategy, strategy and operations function, or similar, focused on Healthcare & Life Sciences.
  • Extensive experience in the Healthcare & Life Sciences Industry and business solutions where you have designed and executed solutions that have innovated the industry.
  • Past experience in strategic analyses, data modeling, and executive storytelling.
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing.
  • High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results.
  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.

Nice-to-haves

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience in self-serving data through Tableau and/or PowerBI instances.
  • Expertise in the enterprise software/SaaS industry.
  • Experience with ServiceNow.

Benefits

  • Base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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