Help Desk Support Specialist

$31,200 - $35,360/Yr

American Technology Consulting (Atc) - Tallahassee, FL

posted 4 months ago

Full-time - Entry Level
Tallahassee, FL
Professional, Scientific, and Technical Services

About the position

The Help Desk Support Specialist at American Technology Consulting LLC is responsible for providing technical assistance and customer service to the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs. This role requires a combination of software troubleshooting skills, customer service experience, and proficiency in Microsoft Office to effectively support the needs of the department.

Responsibilities

  • Provide technical assistance and support for patient care programs.
  • Assist with troubleshooting software issues.
  • Deliver excellent customer service to clients and stakeholders.
  • Perform clerical duties including data entry and documentation.
  • Utilize Microsoft Office tools to manage tasks and communications.

Requirements

  • 3 years of customer service experience.
  • Proficiency in Microsoft Office applications.
  • Experience in data entry and clerical tasks.
  • Ability to troubleshoot software issues.
  • Professional office experience.

Nice-to-haves

  • Help desk experience.
  • Ability to speak and understand English fluently.

Benefits

  • Full-time position with a competitive hourly wage.
  • Regular work schedule of 40 hours per week.
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