Helpdesk / IT Support Specialist L2 - L3 / MSP Experience

$50,000 - $70,000/Yr

Craftech Computer Solutions - Media, PA

Full-time - Entry Level

Media, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

CrafTech Computer Solutions is seeking a dedicated Helpdesk / IT Support Specialist with L2 - L3 experience to join their team. This full-time position involves providing exceptional technical support and service to clients, ensuring their IT systems run smoothly. The ideal candidate will be a team player with strong communication skills and a commitment to customer service, working in a dynamic environment that embraces innovative technology.

Responsibilities

• Provide technical support for clients, addressing issues related to Microsoft Windows server, Active Directory, DHCP, DNS, and more.
• Manage and troubleshoot virtual environments using Hyper-V and VMware.
• Install and configure firewalls and switches, ensuring network security compliance with HIPAA and PCI standards.
• Assist in backup and disaster recovery processes, ensuring data integrity and availability.
• Support Office 365, SharePoint, and Azure environments, troubleshooting as necessary.
• Act as an escalation point for team members, providing guidance and support on projects.
• Multitask and prioritize tasks in a fast-paced environment, managing projects from start to finish.

Requirements

• 2+ years of help desk experience, preferably in a Managed Service Provider (MSP) environment.
• Strong knowledge of Microsoft Windows server installation and configuration.
• Experience with virtual environments, specifically Hyper-V and VMware.
• Proficient in Active Directory, DHCP, DNS, and network troubleshooting skills.
• Familiarity with Office 365, SharePoint, and Azure.
• Experience with firewall installation and configuration, as well as network cabling.
• Knowledge of backup and disaster recovery processes.
• Understanding of VOIP systems and network security compliance.

Nice-to-haves

• Experience with RMM suites, preferably ConnectWise Manage & Automate.
• Knowledge of CyberSecurity compliance standards.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance