HOPWA Program Housing Case Manager III

Riverside, CA

About the position

Under the supervision of the Site Manager, the HOPWA Program Housing Case Manager III is responsible for overseeing all case management, Supportive Service, Housing Information, and Permanent Housing Placement activities related to assigned HOPWA programs. The HOPWA Program Housing Case Manager III caseload would be determined by the Site manager.

Responsibilities

• Review scope of work requirements for each program assigned by Program Director/Manager.
• Fulfill program or contract requirement as outlined in contract or as directed by Program Director/Manager.
• Serve clients and community with empathy, culturally responsive care, and awareness of appropriate boundaries.
• Ensure client eligibility for services.
• Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, consultation, and linkage to resources in the community.
• Monitor and track charts monthly for service provision. Provide follow-up for those charts not in compliance.
• Complete documentation in a timely manner according to program policies.
• Keep client charts securely locked when not in use.
• Complete Incident Reports within 24 hours.
• Notify the Program Manager of all client issues, program issues or concerns.
• Notify the Program Manager of any Staff or Agency issues or concerns.
• Follow all HIPAA rules for compliance.
• Attend all meetings and supervision appointments as scheduled.
• Submit timecards, time-off requests, and activity logs in a timely manner.
• Provide all reports to the Program Manager or Coordinator as scheduled.
• Provide back-up for other staff as needed.
• Participate in Peer review chart audits.
• Develop and utilize a network of resources and referrals appropriate for clients.
• Schedule visits for service providers and guest speakers.
• Facilitate De-Escalation and Crisis Intervention with clients.
• Assist in training volunteers and interns.
• Participate in Outreach services.
• Coach department staff including Case Managers I.
• Lead weekly department meetings for Program Manager or Coordinator as needed.
• Participate in local committee meetings as agency representative.
• Assist with monthly billing and statistical reports.
• Complete quarterly department internal audits.
• Other duties as assigned.

Requirements

• Requires a High School Diploma with a minimum of 4 years experience or a bachelor’s degree with 2 years of experience with similar case management services.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Very good knowledge of Word processing software and Excel spreadsheet software.