Hospital Automation Network Solutions Specialist

Masimo Corporation - Allentown, PA

Full-time

Allentown, PA

Administrative and Support Services

About the position

The Hospital Automation Network Solutions Specialist at Masimo Corporation is responsible for providing technical support, troubleshooting, and training for customers in the healthcare sector. This role involves working closely with key accounts to enhance hospital automation solutions, conducting installations of network-based patient monitoring systems, and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Assist in presales proof-of-concept (POC) activities
• Implement service sales strategies
• Assist with product sales and proposals as requested
• Identify potential customer training issues and propose solutions
• Act as the customer advocate for all matters involving service for hospital automation solutions
• Provide technical expertise and participate in technical training
• Follow up to ensure closure of product and training issues for customer satisfaction
• Support and troubleshoot system problems
• Receive and respond to calls and emails from key accounts and end users
• Document all complaints and failures per the Masimo Quality System
• Initiate repair/replacement of failed and/or defective products
• Convey field information regarding product suggestions and improvements to Product Marketing
• Plan and implement the installation of networked systems
• Work with the clinical team to install and test systems
• Responsible for project installation recommendations and planning
• Conduct wireless site surveys and WLAN/LAN performance evaluations
• Contribute to the development of new concepts and principles to enhance product design
• Conduct Biomed/IT training on Masimo systems
• Work on multifaceted problems requiring creative thinking
• Act as a principal technical customer contact and interface with company and customer staff
• Function as an additional resource to the Tech Support team as needed
• Be available for frequent domestic and local travel, and occasional international travel

Requirements

• Three or more years of Enterprise network experience
• Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment
• In-depth knowledge of IEEE 802.11 wireless standards
• Experience with wireless site surveys
• Experience with spectrum analysis
• In-depth knowledge of networking terms and concepts
• Excellent networked systems troubleshooting skills
• Working knowledge of VPN configurations and use
• Established self-starter with excellent analytical and problem-solving skills
• Strong hands-on skills with attention to detail
• Knowledge of Microsoft Windows operating systems
• Ability to communicate technical ideas clearly to both technical and non-technical audiences
• Excellent oral and written communication skills
• Excellent multi-tasking capabilities
• Demonstrated technical writing ability with good organizational skills
• Flexible and able to adapt to changing goals

Nice-to-haves

• Five or more years of Enterprise network experience
• Experience with AirMagnet, Ekahau or other site survey software
• Knowledge of Linux operating systems
• Understanding of medical terms and concepts
• Medical or biomedical experience

Benefits

• Equal Employment Opportunity Commission / Affirmative Action employer
• Encouragement for Minorities, Females, Disabled and Veterans to apply