Hospitality Desk Manager

NM Sports & Wellness - Del Norte - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

501-1,000 employees

About the position

The Hospitality Desk Manager at New Mexico Sports & Wellness is responsible for overseeing the hospitality desk operations, ensuring exceptional customer service, and managing the hiring and training of staff. This role requires a positive attitude, strong leadership skills, and the ability to multitask in a fast-paced environment. The manager will also handle member issues and perform managerial duties as needed.

Responsibilities

• Oversee the hospitality desk operations and ensure smooth functioning.
• Hire and train hospitality desk staff.
• Provide exceptional customer service and resolve member issues.
• Perform Manager on Duty tasks as required.
• Maintain organization and efficiency in daily operations.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of supervisory experience in the fitness, spa, hotel, or hospitality industry.
• CPR Certification.
• Basic computer skills including Microsoft Office and Point of Sale software.
• Strong organizational and communication skills.

Nice-to-haves

• Coursework in management or hospitality field.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching