Hospitality Manager - Events

About the position

As a manager at Topgolf, you will supervise the team in providing best-in-class service on a daily basis. Your role will involve coaching and developing the team to drive Associate engagement while upholding operating procedures and service and safety standards, particularly focusing on Guest Satisfaction. You will ensure that all Guest areas are staffed and functioning efficiently, delegate tasks, and demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring. Additionally, you will focus on business metrics to drive performance, maximize profit and revenue, and perform other operational duties as assigned by your manager.

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Requirements

• 5+ years of restaurant, hotel or golf course management experience
• At least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Benefits

• FREE Mental Health Benefits for everyone
• A playful environment where you can make new friends
• A safe place where you can be your full self every day
• Clear direction and tools to do your job
• An opportunity to learn & grow
• To listen & act when you speak up
• Commitment to never stop improving