Hospitality Manager

Mennonite Central Committee - Kimball, MN

Full-time

Kimball, MN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Appalachia Build Hospitality Manager plays a crucial role in ensuring a welcoming and efficient environment for volunteers and guests participating in the Mennonite Central Committee's (MCC) Appalachia Build program. This position encompasses a wide range of responsibilities, primarily focused on hospitality management, meal preparation, and facility maintenance. The Hospitality Manager is tasked with planning menus, overseeing meal preparation, and ensuring that the facility is clean, stocked, and well-maintained. This role requires a strong commitment to hospitality procedures and best practices, as well as the ability to work effectively with a diverse group of volunteers and staff from various backgrounds. In addition to managing the day-to-day operations, the Hospitality Manager will supervise a team of staff and volunteers, providing guidance and support in cleaning, cooking, and other responsibilities. This includes hiring and onboarding new staff, training volunteers, and managing schedules. The Hospitality Manager will also coordinate educational opportunities, helping guests learn about the local culture and community issues, particularly those related to poverty in Appalachia. The role demands strong organizational and administrative skills, as well as the ability to adapt to changing situations and needs. MCC's Appalachia Build program focuses on providing week-long service opportunities for individuals and groups, with an emphasis on housing repair for low-income families. The Hospitality Manager is expected to embody the organization's values, including a commitment to nonviolent peacemaking and active participation in a Christian faith community. This position is not only about managing hospitality but also about fostering a culture of inclusivity and support for all participants, ensuring that everyone feels valued and respected during their time in the program.

Responsibilities

• Coordinate all volunteer groups for Kimball providing communication, logistics, and support before and during service week.
• Supervise all volunteers and staff to help with food preparation/service and facility cleaning duties.
• Orient and provide training for new staff and volunteers including specific safety training.
• Greet guests in a friendly manner.
• Lead regular team meetings.
• Report maintenance deficiencies and items in need of repair.
• Stock and maintain supply rooms.
• Perform deep cleaning tasks and special projects.
• Determine how allocated budget is used related to facility management in consultation with Appalachia Program Director.
• Coordinate the sale of Appalachia Build merchandise.
• Ensure all records are kept properly and consistently.
• Plan balanced, nutritional meals for groups within provided budgetary guidelines and dietary restrictions.
• Complete primary food preparation in advance of volunteer assistance.
• Clean-up duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays.
• Ensure cleaning of designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms.
• Lead educational opportunities on the Appalachia community and devotions.
• Meet with Program director and other staff throughout the year.
• Respond to work-related phone calls and emails.
• Attend and support all MCC Great Lakes meetings, gatherings and retreats as required.

Requirements

• High school diploma or equivalent
• Minimum 2-3 years of prior experience in hospitality management, food/meal preparation or similar area.
• Understanding of hospitality procedures and best practices
• Intercultural competency to work with volunteers and staff of varying ages and backgrounds
• Sensitivity to and basic understanding of poverty issues in Appalachia
• Capacity to plan out and prepare meals for large groups with varying dietary needs
• Strong administrative skills related to scheduling and delegating tasks as well as arranging educational engagements
• A valid U.S. driver's license
• Positive cooperative leadership & team-building skills
• Self-motivated
• Flexible and adaptable to changing situations
• Good interpersonal skills
• Computer skills

Nice-to-haves

• Dietary Allergen certification
• Safe-Serve Certification
• Work and/or living experience in rural cross-cultural setting
• Prior experience in coordinating groups
• Bookkeeping experience

Benefits

• Equal opportunity employer
• Commitment to employment equity
• Values diversity and invites all qualified candidates to apply