Hospitality Manager

About the position

The Hospitality Manager, Bayhosts, is responsible for ensuring exceptional guest experiences in our venues. This role involves leading a team of Bayhosts, overseeing venue operations, and maintaining high service standards to enhance the overall guest experience.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• FREE Mental Health Benefits for everyone.
• A PLAYFUL ENVIRONMENT where you can make new friends.
• A SAFE PLACE where you can BE YOUR FULL SELF every day.
• CLEAR DIRECTION and tools to do your job.
• An opportunity TO LEARN & GROW.
• To LISTEN & ACT when you speak up.
• We will NEVER STOP IMPROVING.