Hospitality Manager

Ten Eight Concepts - Proud Franchisee of Walk-On's Sports Bistreaux - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

About the position

Walk-On's is seeking a talented and experienced Front of House Manager who embodies a strong focus on high-level hospitality and team member development. This pivotal role involves managing the front-of-house operations, ensuring exceptional guest service, and fostering a culture of professionalism and growth among our staff.

Responsibilities

• Lead and manage all front-of-house operations, ensuring the delivery of top-tier hospitality and guest service.
• Implement and maintain high standards of service, cleanliness, and organization in the dining area.
• Develop and execute comprehensive training programs for front-of-house staff, focusing on service excellence, product knowledge, and effective communication.
• Work closely with the General Manager and Assistant General Manager to ensure a cohesive and efficient operation.
• Drive team performance through effective leadership, coaching, and development of front-of-house staff.
• Coordinate with the marketing team to enhance guest experiences and promote the Walk-On's brand.
• Oversee staff scheduling, ensuring optimal staffing levels for smooth restaurant operations.
• Manage guest relations, addressing and resolving any concerns or feedback with professionalism.
• Ensure adherence to all local, state, and federal regulations regarding health and safety in the restaurant.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 2 years of experience in front-of-house management, preferably in a high-volume, full-service restaurant.
• Proven track record of developing staff and maintaining high standards of guest service.
• Strong leadership and interpersonal skills, with a focus on team building and staff development.
• Excellent organizational and problem-solving abilities.
• Ability to work a flexible schedule, including weekends and holidays.
• Passionate about hospitality and committed to providing exceptional guest experiences.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth.
• A competitive and supportive work environment.
• Comprehensive benefits package, including health, dental, and vision insurance.