Hospitality Manager

About the position

The Training Manager at Topgolf is responsible for setting up and running hiring events to meet venue staffing needs. This role involves collaborating with department heads to identify specific training gaps or needs for hospitality staff and delivering engaging training programs for both managers and associates. The Training Manager will also be responsible for organizing and inventorying training materials, manuals, and resources to support training initiatives. Evaluating the effectiveness of training programs through assessments and feedback is crucial, as is coordinating and scheduling training sessions to ensure all staff receive proper training. Additionally, the Training Manager will monitor the performance and progress of trainees, providing coaching and additional support when required, while staying updated on industry trends and best practices in hospitality training.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Requirements

• Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
• Proven experience as a Training Manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.

Benefits

• Free Mental Health Benefits for everyone.
• A playful environment where you can make new friends.
• A safe place where you can be your full self every day.
• Clear direction and tools to do your job.
• An opportunity to learn and grow.
• Commitment to listen and act when you speak up.
• Continuous improvement in the workplace.