Host - Asian Noodle Bar

Full-time - Entry Level

East Hazel Crest, IL

About the position

The Host at the Asian Noodle Bar is responsible for greeting and seating guests in a friendly and professional manner, serving as a concierge for VIP guests, and ensuring a welcoming atmosphere. This role is essential in providing guests with an escape into a fun and engaging dining experience, where they feel valued and important. The Host plays a key role in managing reservations, maintaining cleanliness, and assisting with guest needs to ensure satisfaction.

Responsibilities

• Completes all pre-, running, and post-shift side-work as directed by the manager or supervisor.
• Keeps work area neat, clean, and free of safety hazards.
• Manages the Reservation Book and calls guests to confirm restaurant reservations.
• Answers phones and maintains a professional presence at the restaurant entrance at all times.
• Maintains a warm and inviting phone demeanor at all times.
• Knows the menu offerings and hours/days of operations.
• Greets and welcomes guests in a friendly and professional manner.
• Manages the waiting guests and encourages guests to wait in the Lounge area.
• Seats guests gracefully and efficiently; genuinely thanks the guests as they leave the restaurant.
• Assists other team members in clearing, cleaning, and resetting tables.
• Communicates with the Dining Room team to ensure effective meal service and transition times for guests to ensure guest satisfaction.
• Cheerfully accommodates the needs and requests of any guest.
• Assists in the service of beverages and food as requested.
• Keeps all menus clean and in good condition.
• Performs other duties and responsibilities as assigned.

Requirements

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment.
• Must be eighteen (18) years of age or older.
• Must be able to lift and carry up to 25 lbs.
• Must be able to work independently and as part of a team.
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment.
• Ability to adequately and successfully perform all aspects of this position.
• Must possess a high level of maturity, dependability, and punctuality.
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats.
• Must successfully pass a job interview, including a guest service audition.
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training.
• Must complete ServeSafe Sanitation training.
• Willing to work odd and irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as recommended or required.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.