HOST

MarketPlace Grill • Springdale, AR

148d

About The Position

The host position is usually the "face" of the restaurant and is a vital part of establishing a positive guest bond with new and returning guests. A welcoming smile, a sincere greeting and a calm professional personality will be instrumental in setting the guest expectations for each visit.

Requirements

• Excellent written and verbal communication skills.
• Excellent guest service skills, energetic, enthusiastic and motivational.
• Ability to multitask and maintain grace under pressure.
• Ability to establish a positive rapport with various personalities.
• Ability to communicate clearly in person and on the telephone.
• Team player with the ability to work well with others.

Responsibilities

• Greet and seat guests.
• Maintain an awareness of floor operations and estimate table progression to provide accurate waiting times.
• Maintain an accurate and fair seating system.
• Communicate specific guest requirements to managers or other personnel as needed.
• Answer telephone calls; provide required information to callers, forward calls to appropriate recipients.
• Be able to answer typical questions such as menu item descriptions, price ranges, history, names of personnel, directions, hours etc.
• Thank departing guests for their patronage.
• Perform POS Payroll Procedures.
• Clean glass and other surfaces as assigned.
• Stock station with menus, mints, crayons, business cards, etc.
• Circulate among guests to gather feedback.
• Assist with togo orders and participate in other restaurant activities.
• Provide first-class guest service at all times.
• Adhere to all restaurant policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places