Hotel Front Desk Agent

Candlewood Suites • Portland, OR

403d • $36,587 - $41,163

About The Position

The Front Desk Agent at Candlewood Suites PDX is responsible for providing exceptional customer service as the first point of contact for guests. This role is essential in creating a welcoming atmosphere and ensuring memorable experiences for guests through effective communication and attention to detail.

Requirements

• Previous experience in guest services or hospitality preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with front desk operations in a hotel setting is an advantage.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Proficient in using computer systems and hotel management software.
• A positive attitude and willingness to learn in a fast-paced environment.

Nice To Haves

• Hotel experience
• Driver's License

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints in a timely manner, ensuring guest satisfaction.
• Process reservations and manage room assignments using hotel management software.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Benefits

• Free parking
• Commuter assistance
• Health savings account
• Relocation assistance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Flexible schedule
• Life insurance
• Referral program
• Retirement plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed