Hotel Front Desk Agent

Pathfinder Hospitality Solutions • Austin, TX

413d • $31,200 - $31,200

About The Position

The Hotel Front Desk Agent plays a crucial role in delivering exceptional customer service and creating memorable experiences for guests at Pathfinder Hospitality. This part-time position involves welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process while embodying the hotel's values and commitment to platinum service.

Requirements

• Customer service experience is essential.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills and ability to multitask.
• Proficiency in computer skills.
• Ability to work weekends and holidays.

Nice To Haves

• Hotel front desk experience is a plus, but not required.
• Fluency in multiple languages such as Spanish and English is a plus, but not required.
• Knowledge of the local area is helpful.
• Comfortable assisting in hotel sales and marketing efforts.

Responsibilities

• Serve as a hotel brand ambassador, embodying the hotel's values and personality in every interaction.
• Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
• Process guest payments and reservations, delivering exceptional platinum service.
• Respond to guest inquiries and resolve concerns promptly, ensuring satisfaction through proactive problem-solving.
• Maintain accurate guest registration records and room assignments for smooth hotel operations.
• Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets.
• Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
• Contribute to a friendly and supportive team environment.

Benefits

• 8 paid holidays
• Flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed