Hotel General Manager

$50,000 - $52,000/Yr

Howard Johnson Hotel - Billings, MT

Full-time - Mid Level

Billings, MT

Accommodation

About the position

We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As the Hotel Manager, you will be responsible for ensuring that all aspects of the hotel run smoothly, from front desk operations to budgeting and revenue management. Your role will be pivotal in creating a welcoming environment for guests while maintaining high standards of hospitality.

Responsibilities

• Lead and supervise hotel staff to ensure efficient operations and exceptional guest experiences.
• Manage front desk operations, including check-in/check-out processes and guest inquiries.
• Oversee guest services to ensure satisfaction and address any concerns promptly.
• Coordinate night audit procedures to maintain accurate financial records.
• Maintain effective communication with staff through phone systems and in-person meetings.
• Implement budgeting strategies to optimize hotel revenue and control expenses.
• Monitor occupancy rates and develop revenue management strategies to maximize profitability.
• Ensure compliance with health and safety regulations within the hotel premises.
• Foster a positive work environment that encourages teamwork and professional growth among staff.

Requirements

• Proven leadership abilities with experience in supervising hotel staff.
• Strong background in front desk operations and guest services.
• Proficient in phone systems with excellent phone etiquette skills.
• Knowledge of night audit procedures is preferred.
• Exceptional hospitality skills with a focus on guest satisfaction.
• Experience in budgeting and revenue management practices is highly desirable.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.

Benefits

• Employee discount
• Paid time off