Housekeeping Supervisor

About the position

The Housekeeping Supervisor at Hilton Home2 Suites Richmond Hill is responsible for leading the housekeeping team to maintain high standards of cleanliness and order within the facility. This role is essential for ensuring that all areas are clean, organized, and welcoming for guests and staff, thereby upholding the hotel's commitment to exceptional service and cleanliness.

Responsibilities

• Supervise and coordinate daily housekeeping operations to ensure efficient workflow.
• Train, mentor, and evaluate housekeeping staff on best practices in cleaning and maintenance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness standards.
• Develop and implement cleaning schedules that optimize staff productivity while ensuring thorough cleaning of all areas.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
• Address guest inquiries or concerns regarding cleanliness promptly and professionally.
• Collaborate with other departments to ensure seamless service delivery throughout the facility.
• Maintain records of housekeeping activities, including staff performance, inventory usage, and maintenance requests.

Requirements

• Proven experience in a supervisory role within the housekeeping department of a hotel or similar establishment is preferred.
• Strong knowledge of industrial cleaning techniques, floor care, and custodial practices.
• Excellent leadership skills with the ability to motivate and manage a diverse team effectively.
• Familiarity with hospitality standards and a commitment to delivering exceptional service.
• Strong organizational skills with attention to detail in maintaining cleanliness standards.
• Ability to work flexible hours as needed to accommodate operational demands.