HR Badging/Customer Service Representative

Wake Forest Baptist Health - Winston-Salem, NC

Full-time - Entry Level

Winston-Salem, NC

5,001-10,000 employees

Hospitals

About the position

The HR Badging/Customer Service Representative at Wake Forest Baptist Health is responsible for providing exceptional customer service and clerical support within the Emergency Communications department. This role involves greeting customers, assisting with identification badge requests, and performing various administrative tasks to ensure smooth operations and effective communication with co-workers, employees, and visitors.

Responsibilities

• Greets customers and offers assistance in person and on the telephone.
• Fulfills requests for identification badges to support the department's access control functions.
• Collects and compiles data, statistics, and materials for reports, budgets, and projects.
• Prepares and edits written materials to ensure a quality document.
• Maintains files with complete information in the appropriate location.
• Communicates work methods or information to customers.
• Performs reception activities by responding to questions, assisting customers, and answering the telephone in accordance with departmental standards.
• Processes incoming/outgoing mail and/or performs office errands to support departmental activities.
• Schedules and arranges activities to ensure availability.
• Organizes work activities to ensure completion on time.
• Maintains professional development.

Requirements

• Two years secretarial experience required.
• Excellent customer service skills required.
• General computer knowledge required.
• Experience with word processing and spreadsheet software programs.
• Ability to record minutes of meetings.
• Ability to explain policies and procedures clearly.
• Attention to detail.

Nice-to-haves

• Associate's degree in Secretarial Science preferred.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• Retirement Plan