HR Operations Specialist

Insight Global - San Diego, CA

Full-time - Entry Level

San Diego, CA

Administrative and Support Services

About the position

The HR Operations Specialist will play a crucial role in managing the contingent workforce for Insight Global's client. This position involves coaching and training hiring managers and vendor suppliers on standard operating procedures, managing vendor management and applicant tracking systems, and providing exceptional customer service. The specialist will ensure compliance with laws and regulations while maintaining strong relationships with internal and external stakeholders.

Responsibilities

• Manages the requisition process of contingent workers in the VNDLY vendor management system.
• Partners closely with Illumina hiring managers to understand position requirements and translates those to preferred suppliers.
• Assists hiring managers through the selection and onboarding process for contingent workers and provides ongoing support.
• Maintains and updates all standard operating procedures for contingent workers, suppliers, and hiring managers.
• Manages supplier performance including candidate quality using a quarterly score carding process.
• Creates supplier score cards, quarterly data, and regular reporting requests through the VNDLY vendor management system.
• Responsible for managing the VNDLY vendor management system ticket management process.
• Resolves escalated issues from contractors, managers, and vendors.
• Stays current with laws and regulations concerning the contractor workforce.
• Helps develop and implement marketing materials to build brand awareness.

Requirements

• Typically has at least 2 years experience in the contingent workforce area or equivalent experience.
• Experience within a staffing agency, corporate recruiting environment, or managed service provider.
• Excellent communication skills, including speaking, writing, and presenting.
• Ability to manage multiple projects and priorities with little supervision.
• Experience with applicant tracking systems and/or vendor management systems.
• Prefer prior experience with VNDLY and Certified Contingent Workforce Professional (CCWP).
• Strong change management, process management, and negotiation skills.
• Ability to coach, train, and assist hiring managers and suppliers on standard operating procedures.
• Reporting and metrics-driven to analyze data and improve processes.
• Proficiency in using the latest versions of Microsoft Office including Outlook, Word, and PowerPoint.
• Excellent interpersonal skills.

Nice-to-haves

• Prior experience with VNDLY
• Certified Contingent Workforce Professional (CCWP)