JD Service Now - Durham, NC

posted 4 days ago

Full-time - Mid Level
Durham, NC
Specialty Trade Contractors

About the position

This position is for a true leader in our HVAC Service division. As a company we pride ourselves on Doing It Right! Taking care of the customer is our top priority and we want to be the first company they think about when faced with an HVAC need. In addition, working together as a team is very important to us, making this a great place to work for all. You will manage our HVAC Service division including technicians, customer relations, as well as data gathering in order to coach your division.

Responsibilities

  • Using our operating system, gather data for coaching
  • Hold one on ones with your technicians
  • Attend Management level meetings
  • Oversee all invoices in your division
  • Attend daily and weekly meetings
  • Finalize division payroll
  • Inspect your team and equipment regularly
  • Represent the company well in your appearance as well as communication
  • Job visits
  • Ride along with technicians to provide training
  • Know your technicians so you can place them on the right call
  • Be reachable during emergency hours

Requirements

  • Prior experience as a technician
  • Management experience preferred
  • Ability to inspire both personal and professional growth in team members
  • Ability to provide unparalleled customer satisfaction
  • Ability to drive team performance to achieve all business goals and objectives
  • Detail oriented and highly organized multi-tasker
  • Good presentation skills and ability to convey confident and decisive messages in a fast-paced environment
  • Proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)

Benefits

  • Company supplied, take it home at night, company truck
  • Medical Insurance -- we pay 85% for you and 20% of your family's insurance premiums for health
  • 100% coverage of dental and vision insurance
  • Life insurance, short-term and long-term disability
  • Company provided iPhone, laptop & access to integrated software
  • State of the art tools, parts and supplies
  • 401k Plan with a company match
  • Company outings and a caring team environment
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