HX Solution Developer

$66,000 - $87,000/Yr

Press Ganey & Associates - Chicago, IL

posted 4 months ago

Full-time - Mid Level
Chicago, IL
Professional, Scientific, and Technical Services

About the position

The HX (Human Experience) Solution Developer is responsible for designing, building, and maintaining dashboards and data views that provide actionable insights into user experiences. This role involves collaboration with cross-functional teams to translate complex data into visually compelling narratives, ensuring that the insights derived from data are clear and impactful.

Responsibilities

  • Build and configure reporting dashboards and visualizations on PG Forsta's Human Experience (HX) platform.
  • Integrate data from multiple sources to create a cohesive view of the customer journey.
  • Use data visualization and graphic design to tell a story.
  • Collaborate with Product Managers, Delivery, and SMEs to understand user needs and develop reporting views that solve problems.
  • Create and maintain comprehensive documentation for dashboards, including data sources, calculations, and key metrics.
  • Continuously iterate on dashboards based on feedback and evolving business needs.
  • Conduct thorough quality assurance (QA) checks on all builds to ensure data accuracy, consistency, and optimal functionality.
  • Provide training and guidance to internal teams on using and interpreting dashboards.
  • Work with the Sales team on the development of technical presentations and with Product Marketing to ensure representation of best-practice dashboards in marketing materials.

Requirements

  • 3-5 years previous work experience in a similar role.
  • Working knowledge with Jscript/JavaScript, HTML, CSS, Confirmit platforms, and/or other comparable product experience.
  • Experience in developing dashboards and data visualizations using tools like Tableau, Power BI, Looker, or similar platforms.
  • Ability to work as part of a multifunctional team.
  • Strong understanding of data visualization principles and best practices, with the ability to translate complex data into clear and actionable insights.
  • Familiarity with UX principles and a passion for improving human experiences through data-driven insights.

Nice-to-haves

  • Knowledge or experience with hospitals/healthcare, employee experience, payer or health plan, or overall consumer experience.
  • Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.).
  • Proficiency in working with large datasets and data sources, including experience with SQL, relational databases, and data extraction.
  • Experience with data manipulation and transformation using tools like Excel, Python, or R.

Benefits

  • Competitive salary range from $66,000 to $87,000.
  • Discretionary bonus or commission tied to achieved results.
  • Comprehensive benefits package.
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