iPaaS Technical Writer

St. Petersburg, FL

About the position

As our Developer Relations (iPaaS) Tech Writer, you will craft compelling and informative content that helps developers understand and integrate with our APIs. You will be responsible for creating documentation, guides, tutorials, and blog posts, making complex technical concepts accessible to developers of all levels. By partnering with engineering, product, and marketing teams, you will ensure that our technical content aligns with broader product and developer engagement strategies.

Responsibilities

• Write and maintain clear, concise technical documentation, including API docs, SDK guides, and developer tutorials.
• Create step-by-step guides, how-tos, and tutorials for integrating with our APIs, showcasing real-world use cases.
• Support content marketing by developing technical blog posts, whitepapers, case studies, and technical presentations.
• Optimize technical content for SEO to enhance visibility and search rankings.
• Participate in developer forums and social media to understand user needs and integrate feedback into content.
• Collaborate with engineering, product, and marketing teams to ensure technical accuracy and alignment of content.
• Stay updated on industry trends and emerging technologies to keep content relevant and innovative.
• Identify content gaps by monitoring competitive documentation and responding to developer feedback.
• Create and manage educational resources that simplify complex technical topics.
• Participate in developer-focused events such as webinars, workshops, or hackathons to provide technical content support.

Requirements

• Background in Software Engineering or a related technical field.
• Strong writing skills with the ability to convey technical concepts clearly and concisely.
• Experience in creating technical content for websites, marketing materials, and educational resources.
• Familiarity with some technologies is a plus, but not a must-have, such as REST APIs, Java, Kubernetes, Cloud, and other related technologies.
• Familiarity with iPaaS platforms, integration patterns, and cloud technologies.
• Ability to collaborate effectively with cross-functional teams.
• Strong analytical skills and attention to detail.
• Self-motivated and able to manage multiple projects simultaneously.