About the position
As an Identity and Driver Credential Specialist 1 at the Georgia Department of Driver Services (DDS), you will play a crucial role in facilitating the issuance of driver and identity credentials to the residents of Georgia. This position is designed for individuals who are passionate about providing excellent customer service and are eager to contribute positively to the community. You will be responsible for interacting with a diverse population, ensuring that applications, records, and documents are completed accurately and in compliance with state laws and regulations. Your duties will include conducting driving examinations for various types of licenses, operating visual testing equipment, and collecting payments accurately. The role requires a high level of patience, attention to detail, and the ability to handle high-pressure situations, especially in a high-volume service center where you may encounter irate customers or other challenging scenarios. In addition to your primary responsibilities, you will have opportunities for career advancement within DDS. The agency values internal mobility and offers a clear path for progression from Identity and Driver Credential Specialist 1 to Identity and Driver Credential Specialist 2, which includes a salary increase. Employees can expect regular performance evaluations and potential salary increases based on their tenure and performance. The working conditions for this position are dynamic, as you will conduct road skills tests in various weather conditions and may need to be flexible with your work hours to accommodate the needs of the service center. Overall, this position is ideal for individuals looking to build a career in public service while making a meaningful impact on the lives of Georgia residents.
Responsibilities
- Working with citizens to ensure applications, records and documents are completed accurately.
- Accompanying drivers in vehicles, both in a traditional and virtual capacity, to evaluate their ability to adhere to Georgia's driving laws.
- Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
- Operating visual testing equipment.
- Accurately collecting payments via cash or credit cards.
Requirements
- Must be eighteen (18) years of age.
- Completion of a high school diploma or GED is required.
- A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.
- At least one (1) year of Face-to-face Customer Service experience within the last five years.
- At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
- Comfortable working with computer and internet technology.
Nice-to-haves
- At least three (3) years of Face-to-face Customer Service experience within the last five years.
- At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
- Live within 30 miles of the Customer Service Center for which you are applying.
- Bilingual skillset preferred.
Benefits
- Competitive Compensation
- Performance Recognition
- Retirement and Pension Benefits
- Flexible Benefits
- Healthcare Benefits
- Paid Holidays and Time Off
- Employee Assistance Program (EAP)
- Employee Discount Program
- Opportunities for Career Development and Advancement
- Flexible work and Telework schedules (available for select jobs)
- Engaging and Diverse Work Environments
