Imaging Patient Services Rep (Float)

Tennessee Oncology • Nashville, TN

429d

About The Position

The Imaging Patient Services Representative (Float) at Tennessee Oncology plays a crucial role in providing comprehensive medical office support, ensuring efficient patient check-in and check-out processes, managing patient records, and facilitating communication between patients and healthcare providers. This position is essential for maintaining the flow of operations within the imaging department and ensuring that patients receive high-quality care in a timely manner.

Requirements

• High school graduate or equivalent with GED.
• Previous medical office experience preferred.
• Strong computer skills including Windows file management and MS Office.
• Electronic Medical Records experience preferred.
• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Dependable.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with insurance processes and pre-certification requirements.

Responsibilities

• Answer telephones and greet patients courteously and efficiently.
• Conduct patient check-in and check-out processes.
• Obtain pre-patient registration, demographic, and insurance information, entering it into the Radiology Information System (RIS).
• Collect co-payments at the time of service and manage daily cash receipts.
• Register new patients in the RIS, ensuring all information is complete prior to scheduling.
• Schedule patient tests and appointments.
• Respond to instant messages related to patient insurance changes, copay questions, and coverage issues in a timely manner.
• Complete pre-certification processes for diagnostic tests as required by insurance.
• Review orders for accuracy of scan type, ordering physician, CPT codes, and special instructions.
• Prepare the Electronic Health Record (EHR) for review by clinical staff and obtain necessary records prior to appointments.
• Monitor and route inbound and outbound faxes, and open and distribute mail as required.
• Electronically scan appropriate patient-related records into the RIS and distribute outbound correspondence as necessary.

Benefits

• Health insurance coverage.
• Paid time off.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees