Implementation Manager

About the position

Responsible for leading and executing on specific implementation workstreams across the business unit for a portfolio of product offerings. Act as the lead to ensure a successful health plan implementation.

Responsibilities

• Defines and coordinates implementation activities
• Responsible for working with business partners across various business units to identify and implement small to medium to large projects that support implementation of a client that support the corporate growth strategies
• Ensures seamless customer experience including transition from previous carrier/provider of service
• Acts as primary contact/liaison between customers and internal business partners to resolve issues related to implementation plan design and customer deliverables
• Maintain depth of knowledge in business unit operations and IT systems
• Leads and coordinates client readiness assessments
• Ensures all PG's and SLA's are defined and tracked
• Plans implementation timeline and milestones, tracks progress, monitors and communicates project status, identifies and resolves issues utilizing pre-established governance and stakeholders for escalation and issue resolution

Requirements

• Associate's degree in Healthcare Admin or related field
• Minimum of 1 year experience in health insurance field
• Minimum of 2 years experience in leading workstreams and/or solutioning projects
• Any combination of education and experience which would provide an equivalent background

Nice-to-haves

• Lean Six Sigma/PMP Certification Preferred
• Healthcare experience is a must

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources