Implementation Manager

About the position

As an Implementation Manager, you'll serve as a trusted advisor to our enterprise customers by partnering closely with exchanges and FinTechs to design, implement, and activate TaxBit's products and solutions. You will work in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers. Additionally, you will create feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products. You'll have lots of fun opportunities to scale your impact in a hypergrowth startup!

Responsibilities

• Project manage complex implementation engagements for enterprise accounts
• Oversee overall project plan and implementation with TaxBit SMEs and engineers
• Capture and document clients' business goals then translate the goals into technical requirements
• Work with TaxBit SMEs and engineers to document clients' data requirements and architecture to drive discussions with clients
• Establish, develop and own client relationships with business and IT stakeholders
• Help clients integrate with TaxBit's product suite
• Debug and investigate complex issues independently and escalate as needed
• Lead customer launches and ensure post go-live success
• Contribute to a great team culture and working environment

Requirements

• Bachelor's Degree in Accounting, Business, Information Systems or similar
• 4+ years of experience in technology consulting, professional services, data analysis or related fields

Nice-to-haves

• Experience in enterprise architecture, including AWS, integration technologies, and APIs
• Experience working with Engineering teams
• Effective communication and client management skills
• Strong problem solving skills and an ability to thrive amidst ambiguity
• Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
• Passion for and curiosity about digital assets
• Background and expertise in FinTech or Tax & Accounting preferred

Benefits

• Incentive compensation
• Equity
• Benefits