Implementation Manager

About the position

Responsible for leading and executing on specific implementation workstreams across the business unit for a portfolio of product offerings. Act as the lead to ensure a successful health plan implementation.

Responsibilities

• Defines and coordinates implementation activities
• Responsible for working with business partners across various business units to identify and implement small to medium to large projects that support implementation of a client that support the corporate growth strategies
• Ensures seamless customer experience including transition from previous carrier/provider of service
• Acts as primary contact/liaison between customers and internal business partners to resolve issues related to implementation plan design and customer deliverables
• Maintain depth of knowledge in business unit operations and IT systems
• Leads and coordinates client readiness assessments
• Ensures all PG's and SLA's are defined and tracked
• Plans implementation timeline and milestones, tracks progress, monitors and communicates project status, identifies and resolves issues utilizing pre-established governance and stakeholders for escalation and issue resolution

Requirements

• Associate's degree in Healthcare Admin or related field with a minimum of 1 years experience in health insurance field and a minimum of 2 years experience in leading workstreams an/or solutioning projects; or any combination of education and experience which would provide an equivalent background.

Nice-to-haves

• Lean Six sigma/PMP Certification Preferred
• Healthcare experience is a must

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical, dental, vision benefits
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources