Implementation Manager

About the position

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

Responsibilities

• Facilitate project management for solution scoping and implementations.
• Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
• Collaborate closely with the sales team to understand client needs and requirements.
• Lead kick-off calls - remote (sometimes on-site) sessions providing an overview of Loop's solution.
• Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables.
• Coordinate with cross-functional teams to ensure all implementation aspects are completed on time.
• Work directly with Loop's technical architect to scope use cases for Loop's product & roadmap.
• Conduct weekly status meetings - client calls to review progress, obstacles, upcoming tasks, etc.
• Identify and consult with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers.
• Ensure the implementation is a success before transitioning the account to our customer success team.
• Manage multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines.
• Document functional requirements that are comprehensive and easily trackable.
• Lead detailed discovery sessions on business and technical requirements.

Requirements

• 3-5 years of customer-facing experience in supply chain/logistics technology integrations or project/account management in the logistics or transportation industry.
• 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries.
• Ability to lead large groups of people to meet critical goals.
• Ability to proactively identify and communicate risks and opportunities.
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, and create internal & external user-facing documentation for workflows and standard operating procedures.
• Ability to adapt quickly to changing needs/timelines.
• Proven presentation or training experience.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in project management tools and software.
• Ability to travel up to 20%.
• This is a hybrid role based in Chicago with the expectation of being in the office three days a week.

Benefits

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• Commuter & Flex Spending benefits
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership