Incident Response Sales Operations Lead (Unit 42)

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Incident Response Sales Operations Lead at Palo Alto Networks will play a crucial role in supporting the Unit 42 Incident Response team by enhancing processes, programs, and tools to improve effectiveness during the pre-sales cycle. This position involves collaboration with various stakeholders, including sales leaders, consultants, clients, and legal counsel, to streamline contracting, quoting, order fulfillment, and invoicing processes.

Responsibilities

• Serve as the primary point of contact for pre-sales assistance with internal sales, clients, legal counsel, and insurance providers.
• Communicate various contracting options based on specific use cases.
• Assist in drafting contracts such as statements of work, engagement letters, and master services agreements.
• Ensure accurate Incident Response quoting in Salesforce.
• Report on contract and quoting status for Incident Response inbounds.
• Facilitate seamless invoicing with clients and third parties.
• Ensure contracts are fully executed and tracked appropriately.
• Collaborate with Incident Response leadership and authorized subcontractors for outsourced contracts.
• Work with Legal on contract negotiations and template updates.
• Identify process improvements and make recommendations for increased scalability.
• Independently lead workstreams, defining approaches and executing plans while driving cross-functional alignment.
• Review and enhance Sales central operations processes and policies.

Requirements

• 3+ years of sales support or consulting operations experience in a high-tech company.
• Experience in a client-facing role.
• Strong analytical and problem-solving skills with good business judgment.
• Ability to manage multiple inquiries simultaneously as a self-starter.
• Excellent written, verbal, and presentation skills.
• High-level understanding of selling through a channel model.
• Experience with Salesforce, Docusign, G-Suite, and other SaaS tools.
• BA/BS in business, economics, or equivalent experience.

Nice-to-haves

• Experience in a services or consulting organization or supporting a sales organization.
• Independent thinker with a positive mindset and enthusiasm for learning.

Benefits

• Flexible work hours and personal wellbeing programs.
• Mental and financial health resources.
• Personalized learning opportunities.
• FLEXBenefits wellbeing spending account with over 1,000 eligible items.