Individual Contributor Manager, Data Center Ops (Cloud Operations Resilience Engineering)

About the position

This role will support all hardware and operating system software from an Operations perspective. The Facility Planner will work closely with various lines of business to support all facility and physical security activities. The Planner will be the first point of contact for internal customers and external vendors seeking support and information. Technical Hardware and Operating System SME (VMWare, AIX, Linux, Windows) to provide day to day support and gain efficiencies via automation. The role involves expertise in platforms and automation skills to simplify maintenance, break/fix, and design for supporting systems in our Data Center. The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One's foundational cloud infrastructure layer, including observability, connectivity, resilience and availability.

Responsibilities

• Server support coverage for operating systems (VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016)
• Hardware maintenance and inventory
• Work with cross-functional teams. Partner with peers to understand areas of opportunity and to provide recommendations and improvements to processes, projects and services
• Lead a team of technical staff and provide direction as well as leadership
• Develop reports for audit, security, capacity and design to be shared with upper level management
• Interact and interface with vendors and negotiate contracts
• Automate and partner with other teams to resolve incident within the environment
• Troubleshoot complex environments
• Deep dive on technical problems and leverage available tools for resolution of complex problems
• Identify opportunities to improve efficiency and effectiveness
• Drive automation, self-service enablement, operational efficiency
• On-call support when scheduled (24x7)
• An associate whose role requires travel to remote site locations, must be able to drive to site locations within 30 minutes

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience with one of the following: VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016
• At least 3 years of experience in hardware and software support

Nice-to-haves

• Bachelor's Degree
• 5+ years of experience in IT Development
• 1+ year of experience with open source or cloud technologies (AWS)
• 1+ year of experience with PHP, Python, Perl or Ruby
• 1+ year of experience with automation/configuration management (Puppet, Chef)
• Ability to read and interpret Red Hat crash dumps
• 3+ years' experience supporting Agile delivery organizations
• 3+ years' experience with white box
• 3+ years' experience with software defined servers
• 3+ years' experience with network defined servers

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits that support total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)