Information Systems Engineer -NC

About the position

Empire Distributors Inc, A Leading Beverage Distributor is now hiring an IT Systems Engineer. Our company offers competitive wages, potential growth opportunities, and excellent benefits that include, but aren't limited to healthcare, retirement benefits, paid time off, company paid life insurances, and supplemental Aflac and legal plans. The Systems Engineer is the Administrator of many internal practices to enhance the performance of our systems, applications, and processes. This role will learn, evaluate and document the ITS environment to enhance support services within the organization. Providing Windows desktop administration, system monitoring, patch compliance, troubleshooting problems, and an escalation contact for complex service desk issues are the primary objectives of the Information Systems Engineer.

Responsibilities

• Deploying, configuring, and managing Ivanti agents on all company devices to enforce security policies, distribute software updates, and monitor system status.
• Identifying and deploying critical security patches to all endpoints through the Ivanti platform to maintain system security.
• Distributing and installing software applications across the network using Ivanti's deployment tools.
• Managing user accounts, permissions, and access levels within the Ivanti console to ensure appropriate user access to system resources.
• Maintaining a comprehensive inventory of all company devices and their software configurations using Ivanti's asset management features.
• Diagnosing and resolving hardware and software issues reported by users through the Ivanti Neurons ITSM.
• Generating reports on system health, software usage, and security compliance using Ivanti reporting tools.
• Implementing and monitoring security policies within the Ivanti platform to protect against cyber threats.
• Planning and executing upgrades to the Ivanti platform and managing system migrations.
• Deep understanding of Ivanti Neurons, including features like patch management, software distribution, device control, and security configurations.
• Strong knowledge of Windows operating systems (Windows 10, 11) and their administration.
• Delivering images to clients using various OS imaging standards such as MDT and Autopilot.
• Basic understanding of network protocols, TCP/IP, and infrastructure to troubleshoot connectivity issues.
• Ability to write scripts (e.g., PowerShell) for automated tasks and system management.
• Ability to diagnose and resolve complex technical issues effectively.
• Clear communication to explain technical issues to non-technical users and stakeholders.
• Strong working knowledge of Microsoft Client/Server architecture.
• Intermediate understanding of Active Directory Domain Services, Active Directory Certificate Authority, Group Policy, TCP/IP, DHCP, DNS, Desktop Services.
• Ability to work within VMware vCenter to update Windows Templates and deploy Windows Server 2022.

Requirements

• Bachelor's degree in information systems or related experience.
• 3 - 5 years of Experience in a Windows Enterprise Environment (1000+ Clients).
• Server + Certification or Microsoft 365 Certified: Endpoint Administrator Associate.
• Minimum of 3-5 years, experience providing technical engineering within a Microsoft Windows and Ivanti Neurons environment.
• Strong written and verbal communication skills.
• Flexibility to work outside of normal business hours to complete implementations and resolve issues.
• Analytical skills - Ability to use critical thinking and reasoning skills to solve problems.
• Ability to move items weighing up to 50 pounds.

Nice-to-haves

• Experience with Windows Power Shell scripting and deployment.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• 3 - 5 years of VMware vSphere and vCenter Experience.

Benefits

• Healthcare
• Retirement benefits
• Paid time off
• Company paid life insurances
• Supplemental Aflac and legal plans