INFRASTRUCTURE & IT OPS MANAGER II

About the position

The network administrator will be responsible with installing, supporting, and maintaining servers or other computer and telephony systems, and planning for and responding to service outages and other problems with effective resolutions and in a timely manner. The network administrator will work closely with the other Network Administrators, Help Desk Group, IT Development Group, VP Network, IT Manager, Main Office Support Groups, 3rd Party Vendors and end-users to provide support for the Bank and Securities entities, which includes a Trading Floor. Will maintain configuration management and change control of network infrastructure. Other duties include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of Help Desk Group staff. The Network Administrator must demonstrate a blend of technical skills and responsibility.

Responsibilities

• Ensuring that the network infrastructure is up and running.
• Maintaining Protection and Security: Permissions (Share, Folder, File, etc), Open Ports, Accounts (Domain, Local, Appliances, Services and Applications), Antivirus, Antispam, Anti-Adware, Anti-Malware, Backups of Data and Voice.
• Applying operating system updates, patches, service packs, and configuration changes.
• Setting Audit logs and producing reports for Department, Data Security & Audit review.
• Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries.
• Documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Conducting research and making recommendations on network products, services, protocols, and standards.
• Developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
• Monitoring and testing network performance and providing network performance statistics and reports.

Requirements

• A minimum of 10 years hands-on Network administration experience.
• Knowledge of telephony systems including Cisco UCS (CallManager) and IPC Unigy PBX.
• Proven experience and success with LAN and WAN implementation and management.
• Strong technical knowledge of current network hardware, protocols, and Internet standards.
• Proven experience with network capacity planning, network security principles and general network management best practices.
• Excellent troubleshooting experience.
• Bachelor's Degree or equivalent is required; preferred certification MCSE.

Nice-to-haves

• Strong experience and knowledge of Microsoft Operating Systems, applications and services (Server, Workstation, SQL, Active Directory, DNS, DHCP, etc.).
• Strong technical knowledge of current network hardware, protocols, and standards, including Cisco routers, Catalyst switches, ASA VPN appliances, Palo Alto Firewalls and IDS/IPS services.
• Hands-on software and hardware troubleshooting experience.
• Strong interpersonal and oral communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

• Generous employee benefits package.
• Discretionary bonus eligibility.