Inside Sales Representative

About the position

As an Inside Sales Representative (ISR) at Carter Lumber, you will be the face of the store and the primary point of contact for customers. Your role will involve providing friendly customer service, assisting customers with their project needs, sharing product information, producing estimates for packages/projects, and processing transactions. You will also follow up on online customer quotes, cold call to qualify new leads, support Outside Sales Representatives as needed, and assist in inventory control by conducting cycle counts and resolving overages/shortages. Each ISR will undergo training to learn about our products, our POS system, and how to fill out necessary paperwork. This position offers a salary plus commission, with a commission structure that allows for unlimited compensation.

Responsibilities

• Assist customers when they walk into the store
• Share product information and advice on project needs
• Produce estimates for packages/projects
• Process transactions
• Follow up on online customer quotes
• Cold call to qualify new leads
• Support Outside Sales Representatives as needed
• Assist in inventory control by conducting cycle counts and resolving overages/shortages

Requirements

• Experience working in sales or customer service
• Friendly, outgoing personality
• Effective communication skills
• Familiarity with building materials is helpful, but not required
• Ability to be a team player
• Ability to ensure sales and profit goals are met

Benefits

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!
• Military encouraged to apply!