Instructional Designer and Developer

About the position

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. In this role, your essential responsibilities will include designing and developing learning content focused on technical training for Kemper P&C Claims. The ideal candidate will leverage instructional design principles and adult learning theory to develop effective training programs.

Responsibilities

• Conduct independent, in-depth needs analysis with business partners to identify business problems, learning objectives, level of change, or impact to staff to assess and develop plans for training delivery solutions.
• Design content applying knowledge of adult learning theory and instructional design models to identify appropriate training media and methodologies based on audience, course content, audience location, etc.
• Select best delivery mode (live classroom, online classroom, video tutorials and microlearning, self-paced e-Learning modules or blended) and best training methodologies (lecture, role-play, simulations, case study, self-study, OTJT, eLearning, etc.) based on the understanding developed from the in-depth needs analysis.
• Partner with subject matter experts to document and develop curriculum requirements and program designs that meet enterprise needs.
• Design and develop relevant content as needed including high-level design documents, outlines, storyboards, facilitator, and student materials (PPTs, handouts, videos, podcasts, quizzes, communications, and related content).
• Create learning standards, tools, and templates for use by all learning teams.
• Share and collaborate broadly within Kemper L&D community members on standards, tools, templates, and methodology.
• Design evaluation strategies and tools to measure effectiveness, and review evaluations and feedback to continuously improve programs.
• Analyze and apply trends and best practices in learning technologies and instructional design.
• Consult with learning partners and business training teams on selection and use of online content and the use of online and virtual training tools.
• Consult at all levels and areas of the business to assess learning needs, recommend training or non-training interventions, develop learning solutions, and evaluate training programs.
• Partner with team members, stakeholders, and SMEs in the design and development of learning content.
• Present learning solutions to all levels of leadership.

Requirements

• 3+ years of demonstrated and successful training and content development experience.
• 1+ years insurance experience, preferred but not required.
• BA/BS degree in Instructional Design, Education, HR, or related area or equivalent in education/experience.
• In-depth knowledge of learning theories and instructional design models.
• Lesson and curriculum planning skills.
• Working knowledge of SharePoint.
• Familiarity with Workday.
• Basic HTML programming knowledge.
• Proficiency in multi-media tools including Adobe Creative Suite, whiteboard animation, infographics, mini-videos, graphs, and eLearning authoring tools such as Articulate Storyline, Camtasia, or other eLearning authoring software and provide portfolio examples.
• Understanding of learning technology standards, such as SCORM and AICC, that determine how eLearning courses are published, tracked, and interact in an LMS.
• Knowledge of a variety of adult learning/training methodologies.
• Excellent organizational and project management skills demonstrated by timely task completion and quality of deliverables.
• Solid working knowledge of the Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Strong written and verbal communication skills.
• Ability to thrive in a collaborative team environment.
• Ability to manage and prioritize multiple projects, adhere to timelines, and meet project delivery deadlines.
• Must be nimble and possess the ability to be change-adaptive with multiple priorities.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.