Instructional Designer

About the position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Compass is looking for an Instructional Designer to build interactive and engaging learning programs and solutions for Customer Support teams. We’re looking for someone with the ability to learn new skills quickly, identify and implement innovative process improvements, and support the Learning Design team every step of the way. Please Note: this role is hybrid and will be required in office 2x per month.

Responsibilities

• Craft the strategy behind the learning experience: create and maintain graphic design standards, design ideal learner experiences, including e-learning courses and microlearning.
• Maintain strong relationships with Support Ops, Vendor and Workforce Management, and our vendor partners to align learning priorities and ensure successful implementation.
• Analyze learning needs, design engaging and effective learning experiences, and develop relevant learning materials for onshore and offshore support associate audiences.
• Implement evaluation strategies to assess the effectiveness of learning solutions, gather feedback from learners and stakeholders, and continuously improve learning experiences.
• Utilize instructional design models (e.g. ADDIE, SAM) and upskill in Graphic Design, Reporting, and facilitation.
• Leverage digital learning technologies, such as LMS and Authoring Tools to create interactive learning experiences.
• Stay current with industry trends, best practices, and emerging technologies in learning and development to recommend innovative approaches and tools for enhancing the learning experience and driving performance improvement.

Requirements

• 2+ years of relevant experience in Instructional Design
• Prior experience within or supporting Customer Support functions such as Information Technology, Product Support, and Vendor Management.
• Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty.
• Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders.
• Excellent written and verbal communication skills.
• Ability to set and communicate clear expectations.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced, dynamic environment.
• Passion for learning and a creative mindset with the ability to think outside the box and develop innovative learning solutions that drive business results.

Benefits

• Participation in our incentive programs (which may include where eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.