Instructional Designer

About the position

EKsystems is currently searching for qualified candidates for a CCO (Contact Center Operations) Instructional Design Project, working for a Fortune 100 Financial Institution in Pensacola, FL. This is a HYBRID role that requires working onsite 2 days per week. The position is full-time, requiring 40 hours per week, Monday-Friday from 8am-4:30pm CST. The pay for this position is $32.00/hour.

Responsibilities

• Advise and assist trainers on course evaluation results
• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work
• Develop and test course content, training games, graphic designs and other technology driven products
• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
• Develop instructional strategies and courses for a business unit and/or cross-company products and skills
• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
• Involved in instructional design project teams with multiple deliverables, significant risk and complexity
• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques
• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
• Train internal team members on effective use of classroom materials including ILT and VILT and environments
• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
• Conduct presentations for various groups including leadership
• Perform other duties as assigned

Requirements

• Bachelor's degree with a focus in Instructional Design, Education, Writing, Communication, Business, Behavioral Sciences, Training Development OR a related certification
• Minimum of 3-5 years of recent experience & strong knowledge of Instructional Design required
• Proficient in E-Learning/Articulate Rise/Storyline
• Experience converting instructor lead content to self based learning
• eLearning course development experience, utilizing a variety of techniques to define and sequence instructional content
• Course authoring experience in Articulate 360 and familiarity with configuring and exporting SCORM packages
• Effective research, analytical, and problem-solving skills
• Strong project management, relationship-building, collaboration, and written/verbal communication skills
• Strong conversational grammar and familiarity with using in-house style guides
• Ability to compile, organize, and present technical information clearly and concisely
• High level of proficiency with Microsoft Office Suite, particularly PowerPoint and Excel

Nice-to-haves

• Experience working as an in-house designer at large corporations is a plus, regardless of the industry
• Experience in graphic design is a plus, but not required

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)