Insurance Premium Auditor/Quality Reviewer

Full-time

Springfield, MA

Insurance Carriers and Related Activities

About the position

The Insurance Premium Auditor/Quality Reviewer at Sedgwick is responsible for reviewing commercial surveys to ensure content, consistency, and quality in alignment with client requirements. This role involves providing feedback to loss control inspectors and ensuring that all necessary elements are captured in the surveys. The position requires a keen eye for detail and the ability to work independently in a remote environment.

Responsibilities

• Review narrative reports and associated photographs to confirm identified hazards and conditions of subject property are in accordance with client guidelines and quality requirements.
• Ensure surveys and photographs are clearly noted and capture all necessary elements for pre-determined characteristics of the property; certify proper recommendations are selected.
• Evaluate diagrams to confirm they match the footprint of the property surveyed.
• Use various public data sources to verify property information.
• Correspond in writing with field representatives regarding concerns, errors, or deficiencies on specific individual reports.
• Represent Sedgwick in a positive, professional manner with clients, field representatives, and internal staff by demonstrating high business standards, ethics, and integrity.
• Act within scope of authority to ensure Sedgwick's policies and practices are followed.

Requirements

• High School Diploma/GED
• Previous work experience in quality assurance, residential or commercial insurance, or other loss control-related field is preferred.
• Prior experience working in a remote environment in a service-oriented business is preferred.
• Proficiency with Microsoft Office Suite or related software.
• Strong analytical, organizational, and documentation skills.

Nice-to-haves

• Experience in quality assurance in the insurance industry.
• Ability to manage time effectively and meet established deadlines.
• Strong interpersonal, verbal, and written communication skills.

Benefits

• Flat rate pay per assignment based on survey complexity.
• Flexible work assignments based on skill set and capacity requirements.